Protection Plans


Protect yourself from costly heating and cooling system breakdowns- enroll in a protection plan today.
As a homeowner, you  know that problems with your heating and cooling systems are inevitable, and can be expensive, stressful and even dangerous during times of extreme weather- especially if you own an older home. Guard against costly disruptions with a Protection Plan from Direct Energy. 
Annual Cooling system checkup
Annual Heating system checkup
Front-of-line service when scheduling appointments
No age restrictions on home
15% off any repair services
24/7 Emergency service at no extra cost
$500 Coverage per repair incident up to $2,000 annually. 
No service visit charge and no deductibles
$500 credit toward system replacement. 
Add $6.00/mo. to any plan


  • Fan-Forced, Boiler and Geothermal Systems
  • Water-based, natural gas, propane and oil included.
  • All parts within the heating unit casing.
  • Thermostats
  • Furnace zoning system control panel.
  • Ducted electric central air unit. 
  • Water evaporative cooler
  • All components and parts within covered unit.
  • Thermostats
  • Single, owner-occupied family residences
  • Condos/Townhomes
  • Rentals (if owner purchased plan)


Ductwork | Air & Fuel Filters | Electronic Air Cleaners | Condensate Pumps & Lines | Window A/C Units | Detached Garages | Water lines and valves for boilers | Acts of god, fire, war, flood, earthquake, hail, hurricanes, tornadoes, freeze, vandalism and theft | Pre-existing conditions | Refrigerants | Adequacy or capacity of systems or appliance | Cosmetic damage or defects | Service work needed to meet code violations | Restoration, repair, or replacement of drywall, floor coverings, plaster, cabinets, counter tops, tiling, and paint | Removal of hazardous products or materials, including mold and asbestos | Manufacturer's defect or recall |  Grilles | Flues | Vents | Drain lines | Humidifiers | Dehumidifiers |


  • Customer may cancel at any time within 30 days of signing up for Plan. 
  • No pre-inspection required. 
  • One-year term with auto-renewal (anniversary notification)
  • Contract start on enrollment date. 
  • 15% discount and maintenance claims available on Enrollment Date. 
  • Eligible to make repair claims 30 days after contract start date as indicated on Welcome Kit letter
  • Welcome Kit arrives 7-10 business days after enrollment.
  • Customer may elect not to renew agreement by providing notice anytime prior to the start of the second renewal term.
  • No commercial coverage. 
  • System or equipment mus be properly installed and in proper working order and located in an accessible and safe environment for the authorized repair technician. 
The Direct Energy Essentials Plans (Plan) are provided by Home Warranty of America, Inc., a Direct Energy company. Direct Energy's affiliates, franchises, and/or independent contractors will be providing various services under the Plan. Customers must sign up for a 1 year commitment )the "initial term".) There is a 30 day waiting period before coverage begins under the Repair Plan. Upon expiration of the Initial Term, the Plan will automatically renew at our then current standard rate and terms unless the customer opts out of the auto-renewal option in writing by mail at P.O. Box 500, Lincolnshire, IL 60069 or by email at Sales tax will be added in select states. 2017 direct Energy. All rights reserved. 

Comfort Club™ Membership Program

What would happen if you never changed the oil in your car? Or, what if you never checked your car's tires for wear? Like your car, your home's cooling and heating system requires regular maintenance and service to operate safely and efficiently. Without it, serious problems can develop, causing you a great deal of damage to repair.

The One Hour Heating & Air Conditioning® maintenance agreement, Comfort Club™, provides you with regular system checks. It's a bi-annual planned check-up and service. The maintenance completed is designed to meet or exceed all manufacturer and extended warranty requirements for system maintenance and surpasses the recommendations set forth from the Department of Energy and most utility companies. A Comfort Club™ agreement will keep your system running at its peak.

As a Comfort Club™ member, you'll receive:

• AC Maintenance - One precision tune-up, professional cleaning and rejuvenation of your air conditioner, plus one safety check, usually in the early spring or summer.
• Furnace Maintenance - One precision tune-up, professional cleaning and rejuvenation of your furnace, plus one safety check, usually in the fall or winter.

Our maintenance program goes beyond the typical HVAC service contract. Membership highlights include:

1. System Lifespan – your system could last up to twice as long. It’s like getting two air conditioners and two furnaces for the price of one. The annual service you receive as part of your Comfort Club™ membership could double the remaining life of your air conditioner and furnace.
2. Save Money and Be “Green” – Your savings on utility bills could easily pay for annual service. Plus, conserving energy is important to the planet’s health.
3. Breakdown-Free Guarantee – One Hour® Annual service helps reduces breakdowns and club members receive a reduced diagnostic fee and a 15% discount on all repairs.
4. Premier Client Rewards - As a Comfort Club™ member you enjoy special privileges. If you ever need service, you'll receive priority service scheduling when setting your appointment.

Share by: